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Livestream Access & Troubleshooting

TROUBLESHOOTING TECHNICAL DIFFICULTIES

I haven’t streamed before. What do I need to do?
Well you are in luck because if you are currently on your desktop computer, smartphone or tablet you are almost there! Now all you have to do is go to your email and find the link and password to Vimeo, the streaming platform we will be using for this performance. Once you’ve input the password you are all set to watch To the Moon by Beth Kander. Enjoy!

What devices can I stream on?
On most any device that you own. As long as you can access Vimeo you will be able to watch the performance.

Can I watch this on my tv?
You bet you can! The best way to accomplish this would be to either use AirPlay or Google ChromeCast from your phone, laptop or other device to your TV. If your computer and TV both have an HDMI port you can use an HDMI cable to connect your computer to your TV.

For AirPlay follow this tutorial.

For Google ChromeCast follow this tutorial.

I’m having trouble with Vimeo.
Here is a troubleshooting guide from Vimeo. If you experience problems that prevent you from watching the live performance please reach out to boxoffice@creederep.com to ensure you can watch the streamed performance.

I can’t find the email with the link.
Always check your junk and spam folders that sort through any sort of promotional emails. You can always use your emails search bar to look for the subject line. In this case you should look for an email that says “Here’s your link for To the Moon.” If you still have trouble finding it please email boxoffice@creederep.com or call (719) 658-2540 x 232.

ACCESS OPTIONS

Will To the Moon have closed captions?
The two live performances of To the Moon will not have captions. An on-demand stream of a recorded performance, available March 15th through April 11th, will have the option of closed captioning.

Will To the Moon be audio described?
The two live performances of To the Moon will not be audio described. An on-demand stream of a recorded performance, available March 15th through April 11th, will have the option for audio description.